Aushadhi Aarogyam Pvt. Ltd. ("Aushadhi Aarogyam", "we", "us" or "our") respects your privacy. This policy explains how information may be handled when you visit this website, ask about our herbal wellness and personal-care products, contact us, or place an order through a third-party messaging or email service. It should be read together with our Terms of Use.
Information you choose to share
Depending on how you contact us, you may share your name, phone number, email address, delivery address, product interests, order details, questions, and messages. Please do not send payment-card details, passwords, government identification numbers, or other sensitive information through ordinary email or messaging.
The feedback form on this website opens a message in your own email application. The information in that message is sent only if you choose to send it from that application; this website does not submit the form to an on-site account or checkout system.
Information collected through the website
Our hosting and security providers may process technical information such as IP address, browser and device details, requested pages, and server logs to deliver, maintain, and protect the website. The website currently does not offer user accounts or an online payment checkout. If we add analytics, advertising, or other tracking technologies, we will update this policy and provide any notices or choices required by law.
How we use information
- To respond to product questions, feedback, and other requests.
- To discuss product availability, prices, delivery, and order details.
- To coordinate and support an order you ask us to place.
- To operate, troubleshoot, and protect the website and our communications.
- To meet applicable legal obligations and address disputes or misuse.
We do not use the contact details you provide here to send promotional messages unless you have asked for them or applicable law otherwise permits it. You can ask us to stop promotional communication at any time.
When information may be shared
We do not sell your personal information. We may share information only as reasonably necessary with service providers who help host or secure the website, or to respond to you and fulfil a request or order. When you choose WhatsApp, email, or another external service to contact us, that provider processes information under its own privacy terms. We may also disclose information where required by law, to protect rights or safety, or in connection with a lawful business reorganisation.
Retention and security
We retain information for only as long as reasonably needed for the purposes described above, including customer support, recordkeeping, resolving disputes, and meeting legal requirements. Retention periods can depend on the type of information and the context of an enquiry or order. We use reasonable measures intended to protect information, but no website, email, or messaging transmission can be guaranteed completely secure.
Your choices and rights
You may contact us to request access to, correction of, or deletion of personal information you have shared with us, or to withdraw consent where processing is based on consent. We may need to retain some information to complete a request or meet legal obligations. Rights and response requirements depend on applicable law, including the Digital Personal Data Protection Act, 2023, and rules in force in India.
Children and health information
This website and our product enquiries are intended for adults. We do not knowingly seek personal information directly from children. Please contact us if you believe a child has provided information to us. Do not send medical records or sensitive health details through the website, WhatsApp, or ordinary email. Product descriptions are general information, not medical advice or a substitute for advice from a qualified healthcare professional.
Changes and contact
We may update this policy as our website, services, or legal obligations change. The latest version will appear on this page with its updated date. For privacy questions or requests, email info@aushadhiaarogyam.com.